Diversity is one of the most important factors in the business environment of today. As businesses expand their operations to new territories, one thing that needs to be appreciated is that the markets are different. The structure of the American market is not the same as the Chinese. You cannot, therefore, apply the same standard of management. You need to take a deeper look into the culture of the people in the region you intend to start business operations. Also, it is important to realize that the world is now a global village and immigration has changed the demographic patterns. The environment in which business was operating in a few decades ago cannot be the same.
One company that has learned the importance of embracing diversity is Papa John’s, the pizza company. Recognizing how diversity is important to a company, Steve Ritchie, the CEO, has indicated some of the measures the company will be taking to embrace diversity. In an apology letter addressed to the customers of the company, he regretted some decisions made by previous executives of the company. These are actions that ignored the importance of embracing diversity in the modern business environment. Every business organization needs to treat all customers as equal. No customer is more important to the other. A difference in color does not make some customers less important. Everyone deserves to be treated with respect and given the opportunity to enjoy services without discrimination.
In the apology letter that Steve Ritchie sent out to the customers, he indicated that he would personally lead efforts to review the policies that the company has towards diversity. He noted that there is needed to review these policies and see if they are up to date with the business environment of today. To accomplish this task, the company will seek the services of professionals who are aware of the matter.
Steve Ritchie has worked with Papa John’s since 1996. He started with junior positions in the company before earning promotions due to his efforts to see the company succeed. He was appointed the CEO in 2018.
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